The Job Success Lab - Privacy Policy

Privacy Policy

Last updated: 26 August 2026The Job Success Lab respects your privacy and is committed to handling your personal information responsibly. This Privacy Statement explains what personal information we collect, why we collect it, how we use it, and your rights under New Zealand privacy law.1. What information we collect
When you purchase a product, contact us, or sign up to receive communications from The Job Success Lab, we may collect:
- Your name
- Email address
- Country
- Mobile number(optional)
- Purchase information
- Information you provide when contacting us
- Information about how you interact with our website, where applicable
We only collect information that is reasonably necessary for our business activities and the purposes described below. The Privacy Act 2020 requires organisations to collect personal information only when it is necessary for a lawful purpose connected with their activities.2. Why we collect your information
We may use your information to:
- Process and provide access to your purchase.
- Communicate with you about your purchase.
- Provide customer support.
- Respond to questions or enquiries.
- Send you The Job Success Lab newsletter, career resources, updates and relevant offers where you have agreed to receive them.
- Improve our products, website and customer experience.
- Maintain appropriate business and transaction records.
- Meet our legal obligations.3. Our newsletter
If you sign up to receive our newsletter, we may use your name, email address and other information you provide to send you career-related content, resources, updates and information about The Job Success Lab.You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at: [email protected]. From a privacy perspective, the Office of the Privacy Commissioner considers opt-in consent to be good practice for marketing communications. New Zealand's Unsolicited Electronic Messages Act also applies to commercial electronic messages, so your email marketing setup should include an appropriate consent/opt-out mechanism.4. Do I have to provide my information?
Some information is necessary for us to provide a product or service to you. For example, we need an email address to provide digital access and communicate with you about your purchase. If you choose not to provide information that is necessary for a particular purpose, we may not be able to provide that product, service or communication. You can choose not to receive marketing communications by unsubscribing from our newsletter.5. Who may have access to your information?
We may use trusted third-party service providers to help us operate The Job Success Lab, including services used for:
- Website hosting
- Payment processing
- Email and newsletter delivery
- Digital resource delivery
- Data storage
- Website analyticsThese providers may process or store personal information on our behalf. We do not sell your personal information.6. Payment information
Payments may be processed by a third-party payment provider. We do not intend to store your full payment card details ourselves. Your payment information will be handled according to the relevant payment provider's terms and privacy policy.7. How we protect your information
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. However, no online system can be guaranteed to be completely secure.8. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we are required to retain it for legal, accounting or business purposes.
Marketing information may be retained while you remain subscribed to our newsletter, subject to our legal and operational requirements.9. Your privacy rights
You have the right to ask us for access to the personal information we hold about you and to request correction if you believe the information is inaccurate.
To make a request, contact:
[email protected]
We may need to verify your identity before providing or changing personal information.10. Privacy concerns
If you have a question or concern about how we handle your personal information, please contact:
[email protected]
We will make reasonable efforts to address your concern.
You can also contact the Office of the Privacy Commissioner if you remain concerned about how your personal information has been handled.11. Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes to our business, technology or legal requirements.The latest version will always be published on this website with the applicable “Last updated” date.